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How to Fix Sorry Installation Failed Adobe After Effects (Error Code ) | Adobe Tutorials

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Fix download, install, or update errors for your Adobe apps.Solved: Error - Adobe Support Community -



  Quickly find solutions to common download, install, or update errors. Type the error number or title below to find your error and see common. go to the end of the file and check for errors. I had downloaded the en_US file but somehow the installer was trying to install pt_BR which is.    

 

error while installing · Issue #4 · Drovosek01/adobe-packager · GitHub.



   

To learn more, see "Case-sensitive drives not supported" or similar install error macOS. Error code 23 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity. Error code P23 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Error code 25 indicates that you are trying to install the Intel version of an app on computers that run natively on ARM architecture-based processors.

Go to the Creative Cloud website and try to install your app again. The Creative Cloud desktop app installs first and manages the app installation.

If you face any issues installing the Creative Cloud desktop app from the Creative Cloud website, you can install it using a direct download link.

Once it installs, try to install your app again. Error code 41 indicates that the installer doesn't have proper access to a critical file or directory. Make sure you're not logged in with a restricted account. It is also likely that the file permissions under your current user account have been modified. Select Retry to install the Creative Cloud app again. Error code P41 indicates that the installer doesn't have proper access to a critical file or directory.

See Fix error codes 42 and 72 when installing or updating Creative Cloud apps. Error code 44 indicates that Creative Cloud can't create a file or directory that is required for installation. Select Retry to try creating the file or directory again. Error code P44 indicates that Creative Cloud can't create a file or directory that is required for installation. See how to fix error Error code 46 indicates that the installation failed, as the installer wasn't able to access a file or directory that is required for installation.

Quit the installer and launch it again to retry. If this doesn't work, try restarting your computer. Getting error code 46 with the message "Installation failed"? Error code 46 indicates that installer was unable to access a critical file or directory that is required for installation.

Select Retry to install or update the app again. Error code P46 indicates that the installation failed, as the installer wasn't able to access a file or directory that is required for installation. Error code 48 indicates that Creative Cloud can't access a file or directory that is required for installation. Select Retry to try accessing the file or directory again. Error code P48 indicates that Creative Cloud can't access a file or directory that is required for installation.

Error code 49 indicates that Creative Cloud can't access a file or directory that is required for installation. Error code P49 indicates that Creative Cloud can't access a file or directory that is required for installation. Getting error code 50 with the message "Core components failed to install"? Error code 50 indicates that the Creative Cloud app failed to install as the installer couldn't create an important backup.

Try the following solutions in order. Continue to the next solution only if a previous solution doesn't resolve the problem. Uninstall the Creative Cloud desktop app using the uninstaller , and try the installation again. Advanced troubleshooting steps: Review the ACC. Close the file or folder on your device, and retry the installation. To check the ACC. Getting error code 50 with the message "Installation failed"? Error code P50 indicates that the Creative Cloud app failed to install as the installer couldn't create an important backup.

Error code 72 indicates that either Windows updates are not installed or Windows is unable to validate digital certificates. Install all Windows updates. If the problem persists, follow the steps to validate digital certificates as described in Fix error codes 42 and 72 when installing or updating Creative Cloud apps.

Error code P72 indicates that either Windows updates are not installed or Windows is unable to validate digital certificates. Error code 81 indicates that another Adobe installation might be running in the background. This might be causing a conflict, thus resulting in this error. Then try installing the app. Error code P81 indicates that another Adobe installation might be running in the background. Then try installing the app again. Error code 82 indicates that Adobe Application Manager is likely running in the background, and is interfering with your current installation.

Error code P82 indicates that Adobe Application Manager is likely running in the background, and is interfering with your current installation. To fix this error, wait for the Adobe Application Manager to finish, and then try again. Getting error code 86 with the message "Another installer instance is running"? Error code 86 indicates that when attempting to update the Creative Cloud desktop app, a conflict occurred with another instance of the application running on your device.

Quit the Creative Cloud desktop app , and try updating the app again. If the issue persists, try the solutions given in Error code 86 Creative Cloud. Getting error code 86 with the message "Another version of Creative Cloud desktop app is running"? Error 86 indicates that when attempting to update your application, a conflict occurred with another instance of the application running on your device.

Error code P86 indicates that when attempting to update the Creative Cloud desktop app, a conflict occurred with another instance of the application running on your device. Error code 87 indicates that the conflicting processes that are running in the background are interrupting the setup process.

A Microsoft Installer MSI process, or remnant files or folder may be affecting the fresh installation process. Sometimes, this error occurs due to insufficient permissions. Wait for the installation to complete, and then try to install the app again. You can also quit the current installation by following these steps. Look for an MSI installer that is causing the issue, and select End task. Error code P87 indicates that the conflicting processes that are running in the background are interrupting the setup process.

You can also quit the current installation. Select Retry to download and install the app again. Error code indicates that the installation fails when you try to install Adobe apps, such as Photoshop or Illustrator. For more information, see Unable to install Adobe apps Error Error code C indicates that the installation fails when you try to install Adobe apps, such as Photoshop or Illustrator.

Error code indicates that one of the installation files is missing or corrupted. Error code C indicates that one of the installation files is missing or corrupted. Error code indicates that another Adobe installation service such as an Adobe installer might be running in the background, and is interfering with your new installation.

Error code C indicates that another Adobe installation service such as an Adobe installer might be running in the background, and is interfering with your new installation. Error code indicates that your operating system's internal resources are overburdened.

Close unnecessary programs, and then select Retry to download and install the app again. Error code C indicates that your operating system's internal resources are overburdened.

Error code indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process. This error may also occur on your Windows devices when you make changes to the Internet Explorer settings after installing your app.

Follow the given steps. Go to the next solution only if a preceding one doesn't work. Windows only Reset Internet Explorer settings: Occasionally, error may occur if you changed the Internet Explorer settings after installing your app. You can reset Internet Explorer settings to what they were when Internet Explorer was first installed on your device. Note that once you reset, all previous Internet Explorer settings are lost.

Once reset, try to install your app again. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. Once you've temporarily disabled your antivirus software, try to install the app again. Remember to enable your antivirus once you are done. Try to use a different Internet connection: If you have more than one Internet connection, try to use the other one.

Then try to install the app again. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. If you are in an enterprise environment, contact your IT admin to configure your software firewall. Error code C indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process.

Select Retry to begin the download and installation again. Error code indicates that an antivirus software on the device has blocked a functionality in the download process. Disable the antivirus software on your system before trying to install the app again. Error code C indicates that an antivirus software on the device has blocked a functionality in the download process. Error code indicates that the download appears corrupted. You need an Internet connection to download and update Adobe apps.

Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus temporarily. Try a different Internet connection: If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable. Configure hardware firewalls or proxies: Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server.

A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology. Error code C indicates that the download appears corrupted. Error code indicates that there is a problem in connecting to the server, or the Internet connection is unavailable. Check if you have an Internet connection: You require an Internet connection to download and update apps. Verify that you can connect to the Internet, and select Retry.

Error code C indicates that there is a problem in connecting to the server, or the Internet connection is unavailable. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable your antivirus software temporarily.

Try a different network: Try to use a different Internet connection, if it's available. If you are connected via WiFi, try a wired connection. Error code indicates that your device is not able to connect to the Adobe servers.

Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps. Error code C indicates that your device is not able to connect to the Adobe servers. Error code indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Error code C indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity. Error code indicates that the installer has issues with the temp folder settings or access to them on your device. Error code C indicates that the installer has issues with the temp folder settings or access to them on your device.

Fix permissions for the temporary location. Then, try to install the app again. Error code C indicates that your device cannot connect to the Adobe servers. Error code indicates that the installer is not able to extract the zip file in temp location on your device.

This might happen due to a lack of disk space, or if the necessary permissions are not available. Sometimes, even an antivirus software can block the extraction process in the temp directory. Error code C indicates that the installer is not able to extract the zip file in temp location on your device. Select Retry to download and install it again. Uninstall the app that you are trying to install using the Creative Cloud Cleaner Tool , and then try to install the app again.

Then try to update the app again. To learn how to close these processes, see Fix error when updating Creative Cloud desktop app. Error code indicates that the app could not be installed in the root directory. Select another install location in your device preferences, and then try the installation again.

Error code C indicates that the app could not be installed in the root directory. Error code indicates that your device doesn't have enough disk space to install the app. Free up some space or select another install location for your app. For macOS, see How to free up storage space on your Mac. For Windows, see Free up drive space in Windows In the Creative Cloud desktop app, select the Account icon in the upper right.

Then select Preferences. Under Installing , select the edit icon to change the default install location. Choose the location where you want to install your app. A confirmation message is displayed. Select Retry to uninstall the app again. Error code indicates that your device does not have the required memory to complete the installation smoothly.

Error code C indicates that your device does not have the required memory to complete the installation smoothly. Error code indicates that your installed app cannot be installed in the selected location due to permission issues. Select a new install location in your device preferences, and try to install the app again. Error code C indicates that your installed app cannot be installed in the selected location due to permission issues. Error code indicates an installation failure due to an invalid token in the download package.

Error code C indicates an installation failure due to an invalid token in the download package. Error code indicates that the installation failed, as the path of the source file inside the package zip does not exist. Error code C indicates that the installation failed, as the path of the source file inside the package zip does not exist.

Error code indicates that the installation failed, as the path of the installed file or directory does not exist. Error code C indicates that the installation failed, as the path of the installed file or directory does not exist. Error code indicates that the file with the same name as the directory is already present in your device.

Select the Installation failed link in the error message. In the error log that opens, look for the exact path of the file. The following is an example of what the error log looks like and where can you find the path of the file for your machine. Rename or remove the file or folder you have identified, and try to install the app again. Error code C indicates that the file with the same name as the directory is already present in your device.

Error code indicates that the installer is unable to move a file from the temporary folder where it was first downloaded. If this does not resolve the issue, rename the affected file or folder, and install the app again.

To learn more, see Error Code while installing Creative Cloud apps. Error code C indicates that the installer is unable to move a file from the temporary folder where it was first downloaded. Check permissions, and then try to install the app again. The error message displays the path of the filename affected or the registry value. Error code indicates that your device could not delete a directory during the installation or uninstallation. Identify the name and path of the directory from the error message.

Then, rename or delete the directory, and try the installation or uninstallation again. Error code C indicates that your device could not delete a directory during the installation or uninstallation. Error code indicates that your device cannot delete a directory during the installation or uninstallation process.

Error code C indicates that your device cannot delete a directory during the installation or uninstallation process. Error code indicates that the symbolic link could not be created during installation. In the error log details, look for the exact file path. The following is an example of what the error looks like and where you'll find the file or folder path.

Rename the file or folder you have identified, and try to install the app again. Error code C indicates that the symbolic link could not be created during installation. Error code indicates that the installer does not have permission to delete symbolic link from your device.

Then, select View error log to see the path of the impacted file. Check permissions for the file, and try the installation again. Error code C indicates that the installer does not have permission to delete symbolic link from your device. Error code indicates that your device failed to give permissions to an existing file or folder.

Then, select View error log to see the path of the affected file. Provide permissions for the file, and try the installation again. Error code C indicates that your device failed to give permissions to an existing file or folder.

Error code indicates that the installer failed to create a shortcut as defined in the installer configuration. In the pop-up dialog, select View error log to see the path of the filename affected or the registry value. Then, check the permissions on the specified directory and its parent directory. If the error occurred on Windows 10, disable Controlled folder access in Windows Security.

Error code C indicates that the installer fails to create a shortcut as defined in the installer configuration. In case the error occurred on Windows 10, disable Controlled folder access in Windows Security. Error code indicates that you do not have the rights to create the registry key. Check permissions and try the installation again.

To get information about the registry key, select Installation failed link in the error message. Once you have identified the registry key, follow these steps. Error code C indicates that you do not have the rights to create the registry key.

Error code indicates that you are trying to install the app on a network drive. Select another install location in your device preferences, and install the app again.

Error C indicates that you are trying to install the app on a network drive. Error code indicates that the selected installation path is too long for the installer to read. This interferes with the installation process. Error code C indicates that the selected installation path is too long for the installer to read. Error code indicates that installation can't be completed because the installation path contains an invalid character.

Select another install location in the preferences, and try to install the app again. Error code C indicates that installation can't be completed because the installation path contains an invalid character. Select another install location in the preferences, and then reinstall the app.

Error code indicates that the installation language needs to be updated or modified. For more information, see Change the language settings of your Creative Cloud apps. Error code C indicates that the installation language needs to be updated or modified. Error code indicates that the created package does not contain the package to be installed. Error code C indicates that the created package does not contain the package to be installed.

If this doesn't fix the issue, follow the instructions in Fix error when installing Creative Cloud apps. Error code indicates that a necessary file is locked by another process. Error code C indicates that a necessary file is locked by another process. Error code indicates that an older version of Adobe Creative Cloud desktop app installed on your system is not compatible with the installer. Download the latest version of the Adobe Creative Cloud desktop app and try again.

Error code C indicates that an older version of Adobe Creative Cloud desktop app installed on your system is not compatible with the installer. In the error details, look for information on the amount of free disk space required to install your app. Take a look at the example below. Free up the required space in the installation location, and try updating the app again.

For information on how to free up space on macOS, see How to free up storage space on your Mac. For information on how to free up space on Windows, see Free up drive space in Windows Look for information on the amount of free disk space required to install your app.

Error code indicates that your device does not meet the minimum system requirements for installing the application. See System requirements Creative Cloud.

Error code C indicates that your device does not meet the minimum system requirements for installing the application. For more information, see Error code while installing Creative Cloud apps Windows.

Error code indicates that a newer version of the application is already installed. Error code C indicates that a newer version of the application is already installed.

Error code indicates that you are trying to install a bit version of the application on a bit device. Error code C indicates that you are trying to install a bit version of the application on a bit device. Error code indicates that the installation cannot proceed, as there are multiple users logged in to your system. Error code C indicates that the installation cannot proceed, as there are multiple users logged in to your system. Error code indicates that your device does not meet the minimum system requirements.

Upgrade your system to meet the minimum system requirements for installing the application. For more information, see System requirements Creative Cloud. Error code C indicates that your device does not meet the minimum system requirements. Getting error code with the message "There is a problem with the download process"? Error code indicates an installation or update failure that happens when your device is not able to connect to the server. Verify that you are connected to the Internet: You require an Internet connection to download and update apps.

Verify that you are connected to the Internet and select Retry. Try a different network: Try to use a different Internet connection, if available. Error code indicates that there was an issue with the downloaded file. This error can also occur due to network issues. Try to use a different Internet connection : If you have more than one Internet connection, try to use the other one.

Error code P indicates that there was an issue with the downloaded file. Once done, try to install your app again. Once disabled, try to install your app again. Remember to enable the antivirus once you've installed your app.

Try a different network: If you have more than one Internet connection, try to use the other one. Note: If you are in an enterprise environment, contact your IT admin to configure your software firewall. Error code P indicates that there is a problem in connecting to the server, or the Internet connection is not available. Error code indicates that the responses from the server were not received by your device.

For more details, see How to fix common connectivity issues. Error code P indicates that the responses from the server were not received by your device.

Free up some space in your boot drive, and select Retry. Error code P indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity. Error code indicates that you do not have permission to download the file on your system.

Check that you have the permissions to these folders. It is likely that the file permissions under your current user account have been modified. If you don't have the permissions, fix them and select Retry. Error code P indicates that you do not have permission to download the file on your system.

Error code indicates that a file required for installation is missing in the server or that the server URL is incorrect.

Select Retry to try the install again. If this doesn't fix the issue, connect to a different network and try to install the app again. Error code P indicates that a file required for installation is missing in the server or that the server URL is incorrect. If this doesn't fix the issue, restart your device and try to install the app again. If the issue persists, try the steps given in Resolve installation failure Creative Cloud desktop app.

Error code indicates that your Creative Cloud app failed to update or install as you are not logged in to your system's admin account.

If you get a prompt to enter your system admin password, enter your admin password. Follow the given instructions for your operating system to add or change the admin account for your machine if required.

Type in netplwiz , and press Enter. In the pop-up window, select your account, and then select Properties. Go to the Group Membership tab, and select Administrator. Select Apply , and then select OK.

Type in a current Administrator's user name and password in the spaces provided. Select the Allow user to administer this computer option. Download the latest version of the Creative Cloud desktop app and try again. Select Retry to download and install or update the app again. Download the latest version of the installer using direct download links and try again.

Error code indicates that something went wrong while installing or updating your Creative Cloud app. See Error: api-ms-win-crt-runtime-l Error code indicates that the package couldn't be installed because the Windows Firewall service is not running. Turn on Windows Defender Firewall , then select Retry to download and install the app again. Error code C indicates that the package couldn't be installed because the Windows Firewall service is not running.

Error code indicates that the app package to be installed is trying to access a file that is in use by a different application. Close app s reported in the error log. See Error while installing Creative Cloud apps on Windows.

Error code C indicates that the app package to be installed is trying to access a file that is in use by a different application. Error code indicates that the app package or UWP runtime that the Creative Cloud desktop app is trying to install is not bitwise identical to the package that is already installed.

Error code C indicates that the app package or UWP runtime that the Creative Cloud desktop app is trying to install is not bitwise identical to the package that is already installed.

Set up Roaming User Profiles to deploy this package for users on your network. If necessary, contact your system administrator. If there are no policies configured on your system and you still see this error, you might be logged in with a temporary profile. Log out and log in again, then try the operation again. For remote deployments using Admin Console Package, ensure that the package is run under the Local System context.

Enable the Secondary Logon Windows service, if it is disabled. Once the package is installed, you can disable it again. Error code C indicates that the app does not have the necessary permissions. Error code indicates that sideloading is disabled on Windows, or the necessary permissions are not enabled. Error code C indicates that sideloading is disabled on Windows, or the necessary permissions are not enabled.

Error code indicates that the installation couldn't complete, as the storage volume for your installed files is either offline or has been removed. The volume is the location in your system where the installed file gets stored by default. See Fix error while installing Creative Cloud apps Windows.

Error code C indicates that the installation couldn't complete, as the storage volume for your installed files is either offline or has been removed. Error indicates that the package repository is corrupted. First, you need to check if the registry key PackageRepositoryRoot is missing or corrupted.

Once you have established that this is the case, you must reset the Microsoft Store and clear its cache. For details, see Fix error while installing Creative Cloud apps Windows. Error C indicates that the package repository is corrupted. Error indicates that the file system format of the volume such as C: drive, D: drive, and so on in which you are trying to install the app doesn't support the app package type. NTFS is a file system format that helps your Windows operating system to store, organize, and find files on a hard disk easily.

Ensure that the volume such as C: drive, D: drive, and so on you're using to install the application follows NTFS format. If the volume doesn't follow NTFS, you may want to change the storage volume for where your installed package is saved, and then try to install the app again. How can I change where the installed files are saved? Error C indicates that the file system format of the volume such as C: drive, D: drive, and so on in which you are trying to install the app doesn't support the app package type.

Error code indicates an installation failure. This error usually occurs on macOS when you don't have the appropriate permission to access a file or directory required for the install. If you have logged in to your account with administrator privileges, but are still unable to install, your disk permissions could be damaged.

You need to repair disk permissions before continuing with your install. Error indicates that your Creative Cloud desktop app failed to update or install due to the security zone settings in your browser Internet Explorer. These settings are mainly managed by your system administrator and allow them to control what websites you can access. Error only occurs on Windows operating system. The following is a workaround that can help you disable the registry settings temporarily to allow the download to take place.

In Windows search, type regedit, and select Registry Editor. Change the value date to 0. Error code indicates that the Creative Cloud desktop app failed to update. See Resolve installation failure Creative Cloud desktop app. See Error Creative Cloud desktop app failed to update. Error code indicates that your Creative Cloud desktop app failed to update as you're not logged in with your admin account. Select Retry to try updating the Creative Cloud desktop app again. In the pop-up window, select your account, and select Properties.

Error code indicates that installation quit while you were trying to install Adobe Acrobat or Adobe Reader 7 or later on Windows. This usually happens when the product could not write value Folders to the specified key during installation. See Error or error when installing Acrobat or Reader. Error indicates an installation failure that is generic, but computer-specific. There can be many reasons for this error to occur. For details, see Error A fatal error occurred during installation.

See Error A fatal error occurred during installation. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. All forum topics Previous Topic Next Topic. Axel Matt. Adobe Community Professional , Mar 20, Mar 20, I would suggest a complete and clean reinstallation.

Jump to latest reply. Akash Sharma. Moved to Get-Started. Correct answer by Axel Matt. Just move your installer folder to the other place. Then try to install again. Phi Anh In Response To Phi Anh Post Reply. Find and update your Adobe apps, libraries, and more. Get apps. Getting Started. What is Creative Cloud? Creative Cloud Get Started. Download or update your apps. Install Creative Cloud on a new computer. How many computers can I use? How to fix errors when installing.

Install appears stuck or frozen. CC still shows trial after purchase. Difficulties signing in. Unable to reach Adobe Servers. Uninstall the Creative Cloud desktop app.



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